DFA in Robinson’s Pampanga

I got my first passport in DFA-Aseana (Macapagal) and it took me 2 hours to finish from verification to processing to payment to encoding. The reason why I chose DFA-Pampanga as my place of renewal was because of logistics advantage.

The Good:

DFA Pampanga is just an hour drive from our house. DFA is located at the second floor of the Robinson’s Starmills so you don’t have to worry about getting hungry or buying food. I am not sure if Aseana has food stalls that are within reach because the closest that I can remember is crossing the highway to get to Mc Donald’s.

Robinson’s is not as crowded as SM Pampanga. If you will bring a car, you need to park near the Candaba entrance because that’s the nearest parking lot to DFA. Photocopying service is available at the site; just make sure that you bring your original documents.

Passports with 20-days lead time to process cost PhP950 while a 10-days lead time (express) is at PhP1,200. LBC service is available inside at PhP150 for delivery fee.

Pregnant, senior citizens, minors and persons with disability are allowed for walk-in application while those who are not must apply for an appointment online. Pregnant, seniors, minors and persons with disability are allowed to go through the fast lane. Take note that for minors, it seems that the rule does not apply to all ages (0-7 yrs old) because only those aged 3 and below are accommodated through the fast lane.

The DFA staff are generally polite and approachable. They also practice a continuous operation (no noon break) from 9AM to 5:00 PM.

For Improvement:

Passport application process starts with the verification at the information area. You won’t notice this area when there are applicants blocking the one in charge. Consider moving the information area near the photocopying area because the 2nd step (Processing) area is closer to it.

Step 2 at the processing area is fast and as well as step 3 which is payment. Step 4 or the last part of the application is where the bottleneck is because only 3 out of 8 stations are staffed. I am not sure if this is the normal practice because if it is, they need to consider manning up all the 8 stations so that the long queue of applicants for biometrics and data encoding will be lessened significantly.

Rating: 3 out of 5 stars

If you live in Pampanga, Bataan and Bulacan, DFA-Pampanga is the best place to renew or apply for a new passport. There is a nearby-transport terminal, there are restaurants inside the mall, the area is mall-ish so you just think of shopping or dining after the long queue at the encoding area.

Will I renew my passport in DFA-Pampanga in 2028? Well, the answer is definitely YES!